XINGHUA CITY GUANGTONG METAL PRODUCTS CO., LTD. (“Guangtong Metal”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, gtwireropes.com.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your personal information.
1. Information We Collect
When you visit our website or contact us, we may collect information including:
- Your name
- Company name
- Email address
- Telephone number
- WhatsApp or other contact details
- Country or region
- Product requirements and specifications
- Quantity, application, destination port, and other inquiry information
- Messages or documents submitted through our contact forms
- IP address, browser type, device information, and website usage information
We mainly collect this information when you submit an inquiry, request a quotation, contact us directly, or use our website.
2. How We Use Your Information
We may use your information to:
- Respond to your inquiries and quotation requests
- Provide product information, specifications, samples, and technical support
- Communicate regarding orders, production, delivery, and after-sales service
- Understand customer requirements and improve our products and services
- Improve our website performance and user experience
- Analyze website traffic and visitor behavior
- Prevent fraud, abuse, or security risks
- Comply with applicable legal and regulatory requirements
We do not sell your personal information to third parties.
3. Contact Forms and Business Inquiries
When you submit an inquiry through our website, the information you provide may be stored and used by our sales or customer service team to contact you regarding your request.
Please avoid submitting confidential or unnecessary personal information through website forms.
Business inquiry information may be retained for a reasonable period to support quotations, order history, customer service, and future business communication.
4. Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze traffic, and understand how visitors use our website.
Cookies may include:
- Essential website cookies
- Performance and analytics cookies
- Preference cookies
- Security-related cookies
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.
5. Google Analytics
We may use Google Analytics, including Google Analytics 4 (GA4), to understand website traffic and visitor behavior.
Google Analytics may collect information such as:
- Pages visited
- Time spent on the website
- Approximate geographic location
- Device and browser information
- Referral sources
- Website interaction data
This information is generally used for statistical and website optimization purposes.
Google may process certain information according to its own privacy policies.
6. Third-Party Services
Our website may use or link to third-party services, including but not limited to:
- Google Analytics
- Google Search services
- Social media platforms
- Website hosting and security providers
- Email and communication services
When you interact with third-party services, their own privacy policies and terms may apply.
We are not responsible for the privacy practices of third-party websites or platforms.
7. WhatsApp and Other Communication Channels
If you contact us through WhatsApp, email, telephone, social media, or other communication platforms, the information you provide may also be processed by the relevant communication service provider.
We may use these communication channels to respond to inquiries, provide quotations, confirm specifications, and support business transactions.
8. How We Protect Your Information
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Responding to inquiries
- Maintaining business records
- Supporting existing or potential customer relationships
- Fulfilling contractual obligations
- Meeting legal, accounting, or regulatory requirements
The retention period may vary depending on the nature of the information and our business relationship with you.
10. International Visitors and Data Transfers
Guangtong Metal serves customers in different countries and regions.
Because our company operates internationally, information you submit may be processed or stored in countries or regions different from your own.
Where required, we take reasonable measures to protect personal information during international processing or transfer.
11. Your Privacy Rights
Depending on your country or region, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request information about how your data is used
To exercise these rights, please contact us using the contact details below.
We may need to verify your identity before processing certain requests.
12. Links to Other Websites
Our website may contain links to external websites or platforms.
We are not responsible for the content, security, or privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.
13. Children’s Privacy
Our website and products are intended for business and professional users.
We do not knowingly collect personal information from children.
If you believe that a child has provided personal information through our website, please contact us so that we can take appropriate action.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technologies, or legal requirements.
Any changes will be published on this page, and the “Last Updated” date may be revised accordingly.
We recommend reviewing this page periodically.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
XINGHUA CITY GUANGTONG METAL PRODUCTS CO., LTD.
Website: gtwireropes.com
Tel: +86 523 8688 0700
WhatsApp / Mobile: +86 133 0514 7120
China